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  Product Maintenance, Safety and Warranty
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Maintenance | Safety | Warranty


Warranty

Warranty: Covers the item(s) against manufacturer defects, not from abuse, misuse, improper maintenance, or unreported damage discovered 5+ days after delivery. Not valid on COM fabric, or if a product is modified by the purchaser. It's our discretion to repair, replace, or provide a credit (on a pro-rated basis) once we determine the problem.


How to submit a warranty claim: Submit a written explanation, with dates, and maintenance procedures. Send or email a photograph of the damaged product. Subject to claim approval; a repair or credit on a pro-rated basis will be offered. Do not return any item to PFP without a return authorization number provided by PFP.

Returns: We will make an exchange or refund the purchase price if an item disappoints you. Call first to get a Return Authorization Number. The item must be unused, in original packaging, and returned within 21 days of delivery. We will credit your account once the return is completed.

Customer Changes Their Mind: When a customer changes or cancels an order after it has shipped we apply all freight charges and a 25% restocking fee. Free shipping items will have their normal shipping charges deducted from the return.

No Return Accepted: On custom items, furniture and all items that ship by truck, returns are not accepted for either a refund or credit, unless received freight damaged.

Return Authorization Number: Call PFP Customer Service: 1-(858) 539-2023 for a return authorization number and the address for the return. Return the item via insured parcel post or UPS with the Return Authorization #  written on the outside package in the bottom left corner. UPS includes $100 insurance in their rate. If the item costs more insure it for the proper amount. Check with other delivery companies about their insurance policies.

Labor Charges: PFP is not responsible for labor charges associated with set-up, dismantling, damage claims, or repackaging of products, in good or defective condition, received early or late.

Damage: Open all boxes immediately to check for concealed damage. Even if a box looks in good condition, check the contents, then report any damage within 5 working days so PFP can protect you from paying for damaged goods. If you put a box into storage and discover a month later that there's concealed damage to the contents you have no recourse for a damage claim and you will own a damaged item.

If there's damage call PFP Customer Service 1-858-539-2023, 8 a.m.- 6 p.m. PST, Monday-Friday, describe all product and carton damage. We may ask to receive a digital or regular photo.

Tell the UPS or truck driver about the damage before signing the delivery slip, if the damage looks bad refuse delivery and tell the driver to note the damage on his delivery slip, get a copy of this slip, then let him take the item to ship it back to the factory at no charge to you.

Save the damaged product and all packaging: Keep the item and the original packaging until the claim is settled and you are informed by PFP that it's okay to dispose of the packaging or damaged item.